NPEI Has Completed Calls to Customers Relating to CEAP

NPEI would like customers to be aware that we have completed our automated calls promoting the COVID-19 Energy Assistance Program. These calls were to inform customers about the COVID-19 program and to encourage them to visit our website to see if they qualify.

We have been made aware that a copy of this telephone recording that asks for payment at the end has been circulating to customers. Please be aware that this is a scam and this call is not coming from NPEI. If you receive a phone call about the COVID-19 Energy Assistance Program that ends with a request for payment, please do not provide payment and hang up.

The COVID-19 Energy Assistance Program is still available, and customers can still visit our website to see if they meet the qualifications and apply for the program at this link: http://npei.ca/customer-service/residential/covid-19-energy-assistance-program

Customers who suspect any type of fraud are encouraged to contact us.

Customers should also report suspicious activity to the Canadian Anti-Fraud Centre at 1-888-495-8501.  In the event that the customer has paid or sent money for payment, they should contact the Police Department.